Privacy policy
Privacy Policy
This Privacy Policy describes how Velahome (the “Site,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from velahome.store (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”). For the purposes of this Privacy Policy, “you” and “your” refer to you as a user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected under this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on the Site, update the "Last Updated" date, and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from various sources as outlined below. The information we collect and use varies depending on how you interact with us.
In addition to the specific uses described below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term “personal information,” we mean information that identifies, relates to, describes, or can be associated with you. The sections below describe the categories and specific types of personal information we collect.
Information You Provide Directly
The information you provide to us through the Services may include:
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Contact details including name, address, phone number, and email address
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Order information including name, billing and shipping address, payment confirmation, email, and phone number
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Account information including username, password, security questions, and other information for account security
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Customer service information including anything you choose to include in communications with us
Some features of the Services may require you to provide specific information. You may choose not to provide it, but this may limit your ability to use or access certain features.
Information We Collect Automatically
We may also automatically collect certain information about your interaction with the Services (“Usage Data”). For this purpose, we may use cookies, pixels, and similar technologies (“Cookies”). Usage Data may include information about how you access and use the Site, device and browser data, network connection data, your IP address, and other interactions with the Services.
Information We Receive from Third Parties
We may receive information about you from third parties, including vendors and service providers who collect information on our behalf, such as:
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Companies that support our Site and Services (e.g., Shopify)
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Payment processors who collect payment information (bank account, credit/debit card info, billing address) to fulfill orders and provide the requested products or services
When you visit our Site, open or click emails from us, or interact with our ads or Services, we or our partners may automatically collect certain information using online tracking technologies such as pixels, web beacons, SDKs, third-party libraries, and cookies.
Any data obtained from third parties will be handled in accordance with this Privacy Policy. See also the section "Third-Party Websites and Links."
How We Use Your Personal Information
Providing Products and Services
We use your personal information to provide you the Services and fulfill our contract with you, including processing payments, fulfilling orders, sending account and order notifications, managing your account, arranging shipping, facilitating returns/exchanges, and other account-related features. We may also enhance your shopping experience by allowing Shopify to link your account with other Shopify services you choose to use, in accordance with Shopify’s privacy policies.
Marketing and Advertising
We may use your personal information for marketing purposes, such as sending promotional emails, text messages, or postal mail, and displaying ads. This may involve customizing your experience on our Site and others. If you're in the EEA, our legal basis is our legitimate interest in marketing under Art. 6(1)(f) GDPR.
Security and Fraud Prevention
We use personal data to detect and prevent fraud, illegal activities, or harm. If you register for an account, you're responsible for keeping your login credentials secure. Contact us immediately if you suspect unauthorized use. For EEA residents, this processing is based on our legitimate interest in maintaining security (Art. 6(1)(f) GDPR).
Communication and Service Improvement
We use your information to offer customer support and improve our Services. This is in our legitimate interest to be responsive and maintain a business relationship (Art. 6(1)(f) GDPR).
Cookies
We use cookies to manage and improve the Site and Services (e.g., remembering preferences), perform analytics, and better understand user interactions. Third parties may use cookies on our Site to personalize ads and content.
Most browsers accept cookies by default, but you can change your settings. Disabling cookies may negatively affect functionality and availability of some Services.
How We Disclose Your Personal Information
We may share your personal information in certain situations, including:
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With vendors or third parties performing services on our behalf (IT, payments, analytics, fulfillment, customer support)
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With business and marketing partners
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With your consent (e.g., for social media integrations or shipping)
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With affiliates, for business operations
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In business transactions (mergers, bankruptcies), to comply with legal obligations, or to protect rights
| Category of Personal Data | Recipients |
|---|---|
| Identifiers (contact, account, order info) | Vendors, service providers, affiliates |
| Commercial Information (order history, purchases, support) | Vendors, marketing partners |
| Internet/Network Activity (usage data) | Vendors, analytics providers |
| Geolocation Data (via IP or technical measures) | Vendors, service providers |
We do not use or disclose sensitive personal information without your consent or for inferring characteristics about you.
Third-Party Websites and Links
Our Site may link to third-party websites or platforms. Review their privacy and security policies before using them. We are not responsible for their content, accuracy, or privacy practices. Publicly shared information on these platforms may be visible to others.
Children’s Data
The Services are not intended for children. We do not knowingly collect data from children. If you are a parent or guardian and believe a child has submitted personal information, contact us to request deletion.
As of this Privacy Policy’s effective date, we are not aware of any “sharing” or “selling” (as defined by law) of personal data from individuals under 16.
Security and Data Retention
No system is 100% secure, and we cannot guarantee "perfect security." Avoid sharing sensitive information via insecure channels.
How long we retain your data depends on account maintenance, service provision, legal obligations, dispute resolution, or other contractual needs.
Your Rights
Depending on where you live, you may have the following rights (note: these are not absolute and depend on applicable law):
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Right to Access – Request details about the personal information we hold on you
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Right to Deletion – Request deletion of your personal information
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Right to Correction – Request correction of inaccurate information
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Right to Portability – Request your data in a portable format
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Right to Opt-Out of Sale/Sharing/Targeted Ads
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Right to Restrict Processing
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Right to Withdraw Consent
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Right to Appeal – Appeal a denial of your request
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Manage Communication Preferences – Unsubscribe from promotional emails at any time
To exercise these rights, follow instructions on our Site or contact us using the details below. We may need to verify your identity before processing your request. You may also authorize an agent to act on your behalf.
Complaints
If you have a complaint about how we handle your data, contact us. If unresolved, you may appeal or file a complaint with your local data protection authority (for EEA: see the list of supervisory authorities).
International Users
We may transfer, store, and process your data outside your country of residence, including by third-party vendors and staff. Transfers from Europe rely on recognized mechanisms like the EU’s Standard Contractual Clauses or UK equivalents, unless to a country deemed to provide adequate protection.
Contact
If you have questions about our privacy practices or this Privacy Policy, or wish to exercise your rights, please email us at: coppettas@gmail.com
Unless otherwise noted, we are the data controller of your personal information under applicable data protection laws