Refund policy

Our 30-day return policy states that after you receive an item, you have 30 days to request a return.

To be eligible for a return, the item must be in the same condition that you received it, unworn or used, have all tags attached, and be in the original packaging. You will also need your receipt or proof of purchase.

To initiate a return, contact us at coppettas@gmail.com.
If your return is accepted, we will send you a return shipping label and instructions on how and where to send your package. Items sent without a prior return request will not be accepted.

If you have any questions about returns, contact us anytime at coppettas@gmail.com.

Damage and Problems
Inspect your order upon receipt and contact us immediately if there are any defects or damage or if you received the wrong item. This will help us assess the issue and work to resolve it.

Exceptions / Non-returnable items
Certain types of items cannot be returned, such as perishable goods (e.g. food, flowers or plants), custom-made products (e.g. special orders or personalized items) and personal care products (e.g. beauty products). We also do not accept returns of hazardous materials, flammable liquids or gases. If you have any questions or concerns about a specific item, please do not hesitate to contact us.

Unfortunately, we cannot accept returns of promotional items or gift cards.

Exchanges
The quickest way to ensure you get what you want is to return the item you received and, once the return has been accepted, purchase the new item separately.